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  • I had issues with our hot water heater. The hot water was inconsistent. So, we called our homeowners warranty (total protection), they sent Grace. The tech arrived on time, checked and found we had an element issue. Replacement and off he went. 1 week later, we had the same issue of inconsistent hot water. We call the homeowner warranty again, they sent out Grace. Visit #2, the same tech replacement the temperature controls on the top and bottom. Cool, we had HOT water. 1 week later, our entire garage was flooded. It took them 2 days to get here, so the we incurred damages in the stand that the water heater sits on and the 2 walls. They sent another tech this time. The warranty company covered a new water heater, but I paid out of pocket $500 for fees, a tray, etc. =( Then I paid an additional $500 for my home insurance to replace the walls. We were not suppose to be out of hot water during this time, guess what? The new water heater was not working, I called Grace back the same day around 5pm. All they said was all the tech has gone for the day. They will get out there first thing tomorrow. We did not see a tech until 11am. I HAD to work from home that day, I couldn't go to work without a shower! EK! The tech found out the the heat elements in the new water heater were already burnt out. =( What a cluster fxck!
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