The staff here is always friendly! However, whenever I've done a mobile order (with 4-5 minutes of traveling, if not more) it's not ready when I arrive. Every time I've done a mobile order, I've had to ask about it and then they prepare it. My orders are never anything extreme - cold brew with coconut milk or bakery items, not warmed up.
Not too sure what the point of mobile ordering is if it's not gonna be ready after placing my order at home, gathering my things, then heading out to grab it. Not my home Starbucks, but is on my way home from work so it is convenient.