I was worried at first because I received voice mail when I called to schedule an appt. but Pat called me back almost immediately to schedule an appointment. She was awesome! I went in for a microdermabrasion with chemical peel. I was supposed to be there at 6:00 but didn't arrive until almost 7:00 because of traffic and she waited for me. She didn't rush she was so nice and very thorough. She said I can call or text her any time of the day if I had questions about peeling or whatever and she made me feel so comfortable. The office was very nice and clean and I will make this my #1 stop for all of my skin care needs.