I work nearby and so I've ordered a few times without issue when the woman was taking calls. The food isn't great, just okay. However, twice now I've had an issue with whoever the older man is that answers the phone. One time- I try to give the benefit of the doubt. Maybe he's just having a bad day. Two times- Nope.
The last two times I've tried to order, he has spoken to me like sh*t. Absolutely no customer service skills and disrespectful as hell. Not that I expect a ton from a busy deli, but he was so incredibly rude this last time that I will never try to order from them again.