My wife and I shop and eat at certain places out of convenience and this place is right around the corner from our house. We have brought our BMW's here for the past year now. Well Christmas came and we got a new X5. So naturally we have taken it to this location to get washed. After a weekend in Sedona and taking the vehicle to its limits it was time for a full wash. I specifically told the attendant to remove the mud from the wheel wells and that was the most important. I also requested leather cleaning and protectant to be applied and thought sure, wash the floor mats too. Well they did not of that to my request when I came to the finish line to retrieve my vehicle.(wife's car) when I got in the car the floor mats were extremely damp and the guy said "no need to pull them out, they're already dry".
Well I got home and wanted to remove the mats so I didn't get a moldy smell and to my dismay the mats were ripped right off their Velcro attachment.
I called them right away and spoke with Sean (I think that's how you spell his name) he not only apologized but offered right away to replace them with a similar if not better mat. After a couple of days they couldn't spring for $400 replacement so we came to agreement that we would order WeatherTec Digital Liners. I'm stoked! With a baby on the way these will come in handy!
These guys took care of us. And we feel that our $30 car washes were treated like we have spent thousands there.
My father once told me, that a person with a title means nothing when people don't respect you. These guys have definitely earned my respect. And my future business.