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  • Decrepit insulting hideous excuse for an establishment. My expectations for a place like PF Changs are minimal to begin with and after this experience I will never patronize such a place again. I reserved my sisters 40th birthday celebration including permission to arrive early to decorate as well as bring my own cake. Upon arrival, the insightful and ignorant children at the hostess stand gave me a ditzy excuse of "there's like people still eating and they haven't ordered yet so it will be a wait." I informed them that my reservation was for a special occasion and had been arranged in advance. They agreed to take the dessert to the kitchen for storage and 20 minutes later than told provided me a table of 6 and advised that they would squeeze 8 chairs in to accommodate our reservation. I took nearly an hour of asking for a server, then for drinks, then for menus, then for place settings before we were even able to enjoy a toast of the champagne I had pre-ordered. After hours of waiting and finally dining, the waiter arrives with a hideous plate of melted ice cream and candle barely standing up as a "gift." I subsequently advised him of the dessert I had provided and was told that he wasn't informed. Ten minutes later he returned stating that the dessert I purchased and brought could not be located. Refer to above with the pathetically ignorant children staffing the hostess stand. After finally finding the desert, our server returned asking me how I would like the cupcakes plated and I requested on a plate with the candles that I provided. Dessert was delivered and ten minutes later I was again requesting plates and silverware in order to eat the dessert. The service from the useless girls at the front to the end of the meal having to have requested every item menu to utensil was truly disappointing. The manager provided us a free appetizer. When I arrange a special event and buy $87 bottles overpriced champagne, an apology and recognition of your faults would be far more than free edamame. The bartender is the only employee with any sense of service or wit. The manager and the rest of her staff are shameless and one could expect better from the dominoes down the street. The kind bartender aside, you are each truly incompetent and awful. Take ownership of that.
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