| rev:text
| - I will not return to this Petco store, again.
The manager is rude.
The sales clerk that helped me was also rude.
I had gone in to utilize my Petco Pals (rewards) coupons. Those are earned after spending money in Petco establishments. The sales clerk who helped me griped to her manager that she had "about a million" coupons to scan and she needed her to open the other register. I HAD earned 14 ($5) coupons...so she did have to scan several coupons - but she should not have sighed and carried on so dramatically when it was I that had *earned* those coupons through shopping in the store and by being a loyal Petco customer.
I had selected each of my items in the store--without help...no one asked if I needed help and when I went to ask where a particular item was located within their store - the sales clerk waved toward the back of the store and said that I would find the item "somewhere back there."-- and I finally located the last item and brought all of my items to the cash register.
After the items were totaled - I was old that I owed the store money. I looked at the cashier, in surprise, and indicated the store coupons that I had turned in. The coupons state that I was to receive $5 (times 14) in Petco Pals Rewards for my selections in the amount of Pet Pal Rewards coupons that I was turning in. (So $70 worth of product.) My total was below $70 - but I was told that I had to pay nearly $5. The clerk could not explain to me why that was. I asked if she could ask her manager to override the system since (to me) it seemed obvious that a mistake had been made.
The manager looked at the transaction and imperiously informed me that I had to pay the tax on the items asking "Why would Petco pay for your tax?" I answered "Because this is part of your Petco Pals Rewards and the written conditions on the base of the coupon regarding the terms of use which governs the use of the coupon doesn't state that the consumer is responsible for taxes - the terms state that I may turn in the coupons for an amount under, or over the purchase price - and that each coupon amount is worth $5. I told her that the amount that I owed was UNDER the $70 mark (thus meeting the terms of the coupons) but (I told her) that I recognized that I would not be given change. She (again) snapped at me telling me that I had to pay her cash. I told her that I had not brought any cash with me and she looked at me, skeptically, before snidely responding "That was stupid. Why wouldn't you bring cash?" And I responded with "Why would I bring cash when I have $70 worth of Pet Pal Rewards coupons and only $68 worth of items that I am purchasing?"
She shrugged her shoulders and told me that I needed to pay her money.
I told her that she needed to void the transaction and that I would not shop in her store, again.
The clerk had locked each of my coupons into her drawer. I had to ask her for them back. I was not about to leave without receiving back the $70 in rewards coupons that I had EARNED by shopping in their stores. I was given back the coupons and the manager rudely informed me that she was doing me a personal favor by making sure that the coupons were being issued back to my account. I told her that she wasn't doing me a favor - I wasn't purchasing anything from her store so I was due to have each of those coupons issued back to me.
The terms of the coupons do not state that customers are responsible for taxes. With any other rewards card program - customers do not need to PAY in order to use the rewards they have earned. In addition to this (and in addition to dealing with an exceptionally rude manager) the clerk was also rude and acted as if my having earned the coupons was an inconvenience to her, personally. I will say, again, that the manager was unforgivably, over-the-top rude.
I have filed a complaint against this store with the BBB.
I contacted Petco's customer service number and complained about my experiences in this store, as well.
I have had 2 experiences with this store. The first was mediocre (I have not included information about that visit, specifically - though I will say that, again, on that visit we received NO help) and the second visit was simply deplorable as well as being an utter waste of time and effort.
I will not be back.
I cannot stand this store...nor can I abide any employee that works in this store.
Utterly despicable.
One would hope that they are better to the animals.
They are certainly lousy as far as working with humans.
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