About: http://data.yelp.com/Review/id/FUILTokpEZjRrVrtJAeTrw

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-07-23 00:00:00 (xsd:dateTime)
itemReviewed	Verizon Authorized Retailer - Cellular Sales
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I went in today after I had gotten off work to see if there was anything they could do about my phone. I was already in a bad mood since the phone I had was broken and not able to update from 4.1 to 4.4(hardware defect I later found out), I also had to stay on the phone for an hour while tech support told me something I already knew, that they would have to send a replacement. Received my replacement today as well but the phone(out of the box) would not stop rebooting(Verizon had sent me a defective referb in the mail), Anyway, I go into the store to get assistance for my phone and the agent(forget his name,black male, bald head, large-heavy set) doesn't even get out of his chair to greet me, I have to come over to him. In addition, his coworker at the time was too busy playing on the company computer to even acknowledge my existence( the only time he did was when I threatened to go to another phone provider since the lack of care for my issue was so apparent only for him to tell me that the INS company Verizon uses for their phones is used by everyone else so it would be no point to change). The other agent who was handling my phone seemed very knowledgeable about the hardware he was paid to support. I knew he was not very tech savvy when he attempted to hard shutdown my phone only to trigger the photo snap. In addition, he seemed very unwilling to go the extra mile to support my issue or even show sympathy for the inconvenience I've been through up to this point, the only thing he offered was to contact customer support for a new phone, he didn't even have the courtesy to do it there at the store, which another store agent at an entirely other store did( after I left that horrible disgrace for customer service). No wonder that place was empty when I got there, no one wants to be treated like that. I plan on going back just so I can get the name of the two agents and report them and Verizon to the BBB for such horrible customer service to a long time paying customer.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	William

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