So I come here A LOT because my office is across the street and there is free wifi, the food is great... but most importantly the service is outstanding. It's actually the reason I was compelled to stop everything I was doing and write this.
I came in today and ordered lunch and did some work at the bar. My bartender and waiter's name is Juan, he was super friendly from the getgo... warm, welcoming, just chatty enough and did an incredible job checking in to make sure I was good. But the best part was that I ordered a special and I guess it just wasn't my taste. It was cooked perfectly but for some reason I just wasn't feeling it. He noticed I didn't eat the main dish - he tried to get me something else, made recommendations, and was GENUINE. I wasn't really all that hungry so I politely declined and without even asking had it comped. When I went to pay my tab he said I already took care of it. I hope you'll come back and let us try again with something else.
I mean, how often do you get care like that? The food was phenomenal - just wasn't my preference for fish. It had nothing to do with how it was cooked or anything. It was 100% me and he was still so concerned and wanted to make sure my experience was great. And it was. It was great. Thank you Juan! For going above and beyond! A stellar example of customer service.
I'll obviously be back.
PS - all of their salads are delicious. Also the fried chicken - dang! So good!