First I want to say my pool guy is awesome and thats the only reason we stay with this company and why i gave it 2 stars. Our pool needed a few repairs a few months ago and our pool guy told Brittany who is incharge of the office she did not contact us or return my messages for weeks when I finally got ahold of her she was rude and disrespectful when I asked why i havent gotten a call back trying to check to see if they had tge correct number she said and i quote "your not the only customer i have" she then quoted an outragous price for the work so we called and had another company do the work at 1/3 the price and i called back recently and got a different girl named kim so I asked for a quote on the same exact work out of curiosity and she quoted me a way lower price than Brittany so i dont know if she gets commission or she just didnt want to do the work setting it up but she lost that sale for the compamy. I have 2 close friends who use doctor pool and they all say the same thing Brittany should be fired as she is losing money for company.