Tai Pan Tours provided the worst travel experience and customer service experience of my life. My fiance and I booked a tour to travel to Chicago from Richmond Hill in May. The bus arrived late to our pick-up and as we descended into the US the air-conditioning system broke. The heat levels were rising and there was no ventilation or air circulation in the bus. We learned that the toilet was also not working and along with the rising heat--it created a very unpleasant stench. One of the blinds in the bus also fell down and created a 5-way crack in the window--this also resulted in added discomfort as we could not shield ourselves from the sun for the duration of our travels.
The entire experience on the bus going there and coming back home was terrible and uncomfortable. The entire group was very disappointed with the experience and we contacted Tai Pan as a group to share our experience and request some form of compensation. The company was not apologetic and only offered a $40.00 voucher for our next trip.
I would never travel with this company in the future and I recommend travelling with Safeway Tours instead!