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  • Ok, so overall this is a good CFA (although it could never beat the one on Woodlawn @ Park), and it's uber-convenient for me since it's around the corner from my house. However where they need to improve is their DRIVE-THRU customer service (inside service is always great). More specifically, they need to pay more attention to orders taken at the drive-thru. Now I am admittedly more critical than most in the cust service arena (c/s trainer here) and the occasional mistake is to be expected & overlooked, but my gosh; more often than not these days it seems that there's always "something" with the ordering process here, and Daniel's nerves are about shot. There's also one employee, that out of kindness will remain nameless, that tends to fowl things up more than others, so when I hear her name come over the speaker I cringe. Anyhoo...So VERY often I seem to pull up to the window & the person that took my order missed something completely (like this morning, requiring a second CC transaction...annoying), or I check my order & something has been left off, or a special request wasn't filled. FAR too often I've ordered a DELUXE chicken sandwich and received a "regular" chicken sandwich (but it's correct on the receipt). Last week I ordered a spicy chicken deluxe and received, yet again, a regular chicken sandwich. I could go on, but how boring would that be, right?! :) I learned a long time ago that I MUST check my order before leaving, or I'll have to return to have something corrected. Part of what irritates me more than anything, is the only thing I've gotten from the mgmt there is an "I'm sorry sir." Not even a free drink to make up for their many mistakes. Don't get me wrong, I'm not LOOKING for a freebie by any means, but I mean c'mon now. I spend a good bit 'o money here (and they know me well since I'm here often), so just sayin'. Aside from the sketchy drive-thru service and necessary double checking of orders, this IS a good CFA as far as quality of food goes. And they seem to do a lot of good things for the local neighborhood (Davis Lake) - and it HAS been a welcome addition to the area since it opened. I still prefer the location on Woodlawn @ Park Rd; they seem to be on point every time I visit. A close second is the University CFA.
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