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  • Quaker Steak & Lube in Valley View always has some kind of food special, or drink special, or special event going on. Always. And for that reason my wife likes to call and see 'what the happs is' before we head into the Valley. $0.60 wing night... Let's go! It was 6pm on a Wednesday when we arrived - there wasn't a wait so we were seated immediately. My wife looked at the menu calendar and saw that wing night was on Thursdays and not Wednesdays like she was told on the phone earlier. She was rather disappointed about the misinformation she had received and the fact we unknowingly made the trip for a $7.99 chicken salad special instead. Salad? Ew. We both decided to get burgers instead. They were very good and the sauces (two barbecue and a ranch jalapeno) our server (Kyle) brought out made them even better. Kyle was very attentive, friendly, and fast. Mid-meal a manager came over and asked how everything was. Even if her food was awful my wife doesn't normally say anything but tonight she did. She told the manager of the call she made earlier that day and the bad information she received. I was pretty impressed. I provide feedback to business managers all the time - solicited or not. Positive or negative. Like the honey badger I just don't care. My wife isn't like me at all and I was quite surprised when she responded to Quakers manager the way she did. Anyways... The manager apologized in a manner and tone as though she was calming a crying baby. It was over-the-top and a bit funny. As a result it felt very insincere. She offered to give us a coupon we could use on our next visit - but she never brought it to us. She walked by our table a few times after the conversation but never gave us this alleged coupon. We left couponless and I knew then that her apology was likely insincere. Because of all the unique events Quaker Steak in Valley View has (frozen turkey bowling, bike night, breakfast with Santa, Yappy hour, live music, the End-of-the-world party, and many more i can't think of) we will definitely be back. It's a fun time with great food overall.
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