Truly disappointing experience. A simple task of trimming and shaping my Ficus tree turned into a three week affair. The estimate process was pain free. The crew came and went on the requested date and were very clean, leaving no debris behind. Unfortunately the trimming and shaping was a joke. I took pictures and offered to send them the the office, instead they wanted to send a representative to look at it. Fair enough. We rescheduled a crew to "finish" the job. They arrived on time, but rang the doorbell and asked my wife their purpose of being there. My wife called me at work, I advised her to tell the crew to call the supervisor. Too many cooks in the kitchen are never a good thing. They did some trimming and again left the tree with a ridiculous shape. I called them again. After some back and forth, I decided this was taking too much of my time and not worth it. I called them and they agreed on a reduced fee to cover the work on other trees that was ok. Although the reduced fee was fair, I really just wanted the Ficus tree cut snd not deal with the back and forth hassle. I will say they did remain friendly during the entire drawn out process. I probably will not be using them again.