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  • Terrible experience!!!! Went in to have my screen repaired and the man who fixes the phones was sooo rude and disrespectful!!! We drove 50 minutes there on Saturday to be turned away and refused service without an appt. so we schedule an appt. for Monday. We go in today and he takes my phone apart and then invites me over to try out my thumb print scanner. It doesn't work. I use this scanner to get into my phone and all my apps with passwords daily. He says it happens to 60% of the phones he opens up. Uhhhh hello! Why don't you tell your customers that BEFORE you tear open their phones and void their warranties!??? He then says there's nothing he can do to fix it and I will just not have a thumb scanner anymore!!! Like I'm supposed to be like , "okay thank you". Uh no! That's not okay! I brought you my phone to fix it! Not break something else!!! He then raised his voice at me once I was upset and questioned him why he didn't warn us. He just said "most people" know that that can happen!! Uhhh okay! It's not NORMAL to break a phone you were paid to fix!!! And that sad think is he couldn't just put my old screen back on. The thumb scanner was broke either way!!! So I paid a bunch of money to have this idiot break my phone and insult me. Do not take your phone here! Take it to a professional!!!
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