When we entered The Texas Road House we were greeted with a warm welcoming greeting and seated quickly. It all went down hill from there. We waited for 15 minutes before we had to get up and order our drinks from the bar. The waitress then came to the table and ask what we wanted but saw that we had drinks so left. She was friendly but seemed overwhelmed and left for another 10 minutes before finally taking our order. My wife ordered the chicken fried chicken and I ordered the filet medium rear. My steak came out well done and then took 25 more minutes to fix it (it's medium rear). At that point I said I don't want it because I'm ready to go so the manager offered to take 50% off my steak which I didn't eat????? I told the waitress that I'm not paying for a steak I didn't eat. She said she would take care of it and did but the manager didn't follow up with us. No response or stop by to say sorry???