Verizon has horrible customer service. I rode my bicycle over to the store to see about a new phone. Almost the first words out of his mouth as I entered the store was whether I had an ID. I wasn't aware that I needed an ID to purchase a new phone. Guess Verizon has so many customers they can afford to lose one. Not only is their service over priced but their service reps like to chase away customers. I'm now going to switch carriers.
If you want a new phone go somewhere else.