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| - I should have read the reviews here before I went here. I ended up with a painful episode of gout and stopped at this location. I waited over 30 minutes while the 2 cars in front of me handed their prescription to the window and waited to have it filled. Ok I'm multitasking fine. When I finally get to the window, I explain I am new to the pharmacy, and CANNOT walk, in a tremendous amount of pain and ask what she can do to escalate. Her reply was CVS only gives priority to people who park, and come in to the facility, that level of pain or inability to walk is irrelevant to CVS. I ask her if she can explain to the pharmacist that I cannot walk, live by myself, and that once I get out of the shoe I'm in (similar to binding - the swelling is so bad) that I won't be able to put pressure on my foot to drive and again ask, can you just ask and let me pull over and wait -- telling her that she seemed to fill prescriptions for cars she allowed to wait. She again said, walk in side or you can wait 1.5 hours. I then called and talked to Stockton, who was posing as a manager. I explained to him that I had done business inside his store and had the best experience and wanted to share this one. We went back and forth and I told him about myself so that he would know I have some sense of community and education and was not prone to making things up and he said I could care less about your education, and I said then my choice is to use my craft as a social media marketer and make this experience famous. He then called me childish for saying I was going to use social media -- I guess he doesn't see CVS' pages or that customers like me sometimes only have social media as their choice when all other efforts fail. I called corporate central to tell them about Stockton attacking me on a personal level rather than addressing the issue of a basic failure of customer service and kindness that was extended to two other pharmacy folks who I waited patiently behind while they had their prescriptions filled and waited for them at the window. I watched both drivers and the only difference I could see was I was much older and of a much different demographic. The manager Stockton slammed the phone down on me with no resolution. This is for you Stockton. Hopefully your leadership team will help you understand the difference between personal attacks on a customer, and a professional conversation, or assist you in finding another better profession which allows personal attacks on customers.
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