I questioned what to expect from this store as a neighbor said I had to go there to get the batteries changed in my watches..so reasonable. She was exactly right..$5 to $8 for batteries. Seems everyone in my complex have gone there and have great things to say. The staff couldn't be more pleasant and helpful when you go in.
This last time I went in to get three watch bands and two batteries. The only brown band they had for my every day self winding was $30 which is more than I usually spend for that watch. The other two bands were less for two Seikos I don't wear that often.
The day after I picked up my watches a loop fell off my $30 band. I was a bit surprised but things happen, right? I am a person who rarely return anything but the next day. When I took it in, they could not have been more helpful, exchanged the band no questions asked.
My Mother loved her diamonds and my father enjoyed buying them for her. I might have more knowledge in general of the way quality service should be when one is buying more expensive items. I had enough experience listening while I waited for my parents made their purchases. Also, I've spent time listening when my Mother had her jewelry fixed and cleaned. In this respect these people also get my stamp of approval.
In closing, I will make one remark. In any jewelry store, the goal is to sell the merchandise. Unless one is ready to do some high end impulse buying, one should know their limits. No, thank you, is a perfectly acceptable answer. Keeps you out of trouble and makes browsing a delightful experience.
They are moderate to high end. They also have more parking in the back of the building.