IT'S NOT FRESHER JUST BECAUSE YOU SEE THEM MAKE IT IN FRONT OF YOU.
We have been to other Richtrees before without incident. The food is always mediocre, the queues long and the food overpriced but our daughters enjoy going station to station so periodically, we go.
We went to this one in North York for the first time ever at 11:45 recently. We entered and no one welcomed us in nor asked us if we are familiar with the Richtree concept. We wandered around and had to sit ourselves down, get our own cutlery and colouring books. It was confusing because we didn't know which tables were truly available and which were left empty because someone had stepped away. Turned out that the colouring books were used.
Most of the stations were not opened yet for lunch. Only the breakfast omelette station was truly opened. Only by 12:00 was the pizza station just getting warmed up and the Italian sandwich station opening up. We then were told the pasta station would not open until around 1pm as they were still serving eggs at that station. The kids were starving so we caved and got them the only available lunch item - the pre-made Italian sandwiches. We asked to talk to a manager and waited and waited. Some guy eventually showed up and started to put the blame on us saying that he cannot accomodate one client for lunch when everyone else is eating breakfast. Again, it was past noon! Never again.