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| - As you can see from my previous reviews, I had not given bad reviews. However, I feel I need to inform others of my experience with 1 Epic Nails. During my vacation to Arizona, I treated two family members to a mani pedi at this salon. I'd checked Google and Yelp reviews of salons in the Gilbert area and saw this one had the best overall reviews. Even though it is further away from my family member's home that is near Santan Village area.
SCHEDULING
I called on Monday 4/23 and was greeted by a friendly lady who said she could take all three of us in that day.
Appointment scheduling and availability was very smooth and quick.
When we arrived, they immediately took us to a pedicure chair. We didn't have a chance to sit down or pick a color yet. This is a good thing to me, we didn't have to wait.
Bottom Line: Great initial contact, availability, and swiftness in taking us in.
PEDICURE
We were given their brochure to select the pedicure we wanted. I opened it and started looking in the middle of the menu and the lady quickly closed it and said no no you can get the pedicure on first page (or something to that effect, I had a little difficult time understanding her). The prices on the front page were more than what I saw inside the brochure. I initially thought this was all we could choose for a pedi. So I chose the $40 pedi for us . Later someone came in and they tried to get her to get the higher pedi and she said no just the basic, wish I knew to say that at first I was under the impression this was what they were offering (live and learn). The pedi was very nice and about 15 min massage. I enjoyed the pedi, although the gentleman doing my massage was heavy handed and it started hurting. I told him and it was fine afterwards.
Bottom Line: Pedicures were on point. We enjoyed them.
MANICURE
Everything was top notch UNTIL we came to the manicure. Of course, they tried to get my mom to get a gel manicure vs a regular manicure as we asked. Even arguing with me why she should have it even after I continued to tell her no. This started the downward slope. However, I was giving her the benefit of the doubt, she's trying to up sell.
I requested gel nails for me. During the time the gentleman was cutting the dead skin from my cuticle, he knicked my thumb and it started bleeding at the cuticle. It took a little time trying to stop the bleeding. All the while saying it was just a hang nail. He and my mom had a few words regarding it because he just kept saying it was a hang nail (and giving the impression that he didn't do it).
I've had gel nails before, his method was different than I'm accustomed to. He applied the solution and/or paint to only 2 or 3 nails, then have me put my hand in the light vs doing all five, then placing them in the light. Just different. I'm not taking anything away from that.
I liked my gel manicure when done.
My mom was disappointed because she said the lady cut her nails too low.
The next day (not even 24 hours) her nails were chipping and peeling off. My gel nails were starting to peel on two nails.
I called and informed them. They were very nice and said to come back in and they will fix it. We had to change plans to come back (we were on a tight schedule). They fixed the issues.
On Monday 4/30 (one week later), one nail chipped on my right hand. As of Tuesday 5/1 (yesterday), my left hand nails still look great. My right hand, one nail has chipped a little more and two nails have almost peeled 1/4 and 2/3 off.
Keep in mind, I'm on vacation and have used my hands MUCH less than if I was at work. I was only sightseeing and walking the malls.
Bottom Line: Disappointed
1. Knicked and bled.
2 Worker (I think he was the owner but not sure) was argumentative that it was a 'hang nail' at the cuticle that caused it to bleed when he was cutting the dead skin.
3. Gel manicure did not last longer than a week with light use, disappointed.
4. Had to return the next day to fix chipping and polish half way off of a regular and gel manicure.
I was conflicted as to whether give a 2 or 3 star. The pedicure and initial customer service were great but the issues with the manicure.... it was a difficult decision, but I decided to give a 3.
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