Shannon did my hair and after it turning out a little different then we both had expected it to the first time around she went out of her way to make it right without making me feel guilty about it. It is now a blonde color that I absolutely love :) She let's you know exactly what she is doing and why she is doing it...which is awesome because then you are not left in the dark. My hair is now a beautiful platinum blonde and she is so friendly and truly cares about her job and what she does. You can tell she takes pride in her work and by far I had the hardest time since I moved here from MN in April finding a stylist that works for me...and thankfully I finally found her :) Yay! I would recommend her (I am a blonde) to anyone in search for a great stylist :D