3 strikes, you're out. Uber, train your drivers to standardize service.
First trip: Listened to 25 minute rant from a sweet intelligent lady about all her ex's and their offspring and how she had figured out the formula to get more uber rides. I tried to stay quiet for the first 20 mins. She should have paid me.
Second Trip: Got a call from the driver who said he was on his way but just had to "stop at the bathroom first". TMI.
Third Trip: I texted the driver to tell him exactly where I was. I called the driver to see where he was - he went to the wrong hotel. I gave him the address again. I called him again to see where he was and if more than 2 mins to please let me know because I had to get to the airport. He never showed and then I got an Uber message "your driver has cancelled the trip". WTF! "3 min Uber pickup" made me 20 minutes late and cost me.
I have had similar poor Uber experiences in NY. Good experiences a couple of times in various cities. Uber has a great opportunity to improve and training is key.