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  • The store itself is just fine, but the five stars are really for Jaimie, the wonder groomer. My cat, Charlotte, is a hot mess in the fur department and simply must be professionally groomed. I had gone to three other groomers before finding Jaimie. One was great, but never responded to voicemails for appointments. The other two overcharged and clipped one of Charlotte's nipples. Jaimie listened to my concerns as well as what I have noticed about Charlotte's likes and dislikes regarding her fur-cut. She takes her time, giving pets a break when needed. She will also trim nails and check ears, as well as let you know if she notices anything unusual on the skin. Jaimie makes sure that her customers are satisfied, takes notes on the particulars of each pet's needs, and even calls to follow up. Charlotte and I have both loved her cuts and the genuine care from Jaimie. There are not a ton of groomers in the Valley that take care of cats, and from my experience, even fewer who do it well. Jaimie is a major exception, and if she were ever to leave Petsmart, we would follow her.
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