I recently went to LongHorm with my family and we were all very disappointed. We've been here many times but they definitely dropped the ball this time for many reasons.
1. It wasn't even busy yet it took 66 minutes for us to get our food.
2. Once the food came, they delivered a Flat Iron steak instead of a Filet to my father.
3. I ordered a plain sweet potato and they brought a fully loaded one.
4. My 8 oz filet I ordered (was supposed to be medium) came out the rarest I've ever seen. Normally this wouldn't bother me as much but it was cold and not seared/unevenly cooked.
5. They brought my sweet potato back out and it was extremely hot, yet hard. I think they overcooked it.
6. They brought my steak back out and half of it was well done and the other half was still rare. I ate it anyway as at this point it was 1 and a half hours.
What really made matters worse, I tried to voice my concern and the waitress said she'd get a manager (keep in mind I didn't ask for anything). 15 minutes went by and she said the manager changed the ticket from the filet to the Flat Iron and left it at that. When I voiced my concern I wasn't trying to get a huge discount or free shit but to be heard and make sure I wasn't charged for things we did not receive. I was not heard and I truly feel like the family dinner was a complete waste. We would have had a more enjoyable experience going to Outback or Logan's.
Very disappointed.