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  • I have never written a negative review in my life but the service department at Earnhardt Honda has earned this one with utter incompetence and dishonesty. I brought my 05 Element in for diagnosis of a blank odometer screen. After two hours in the waiting room Chris Szewc informed me that my instrument cluster was bad and that it would cost over $700 to replace. I decided to wait so I paid the $118. diagnostic fee and left. When I got home I googled "element odometer blank" and was able to learn that my problem was due to a bulb on the cluster. I took it to another mechanic and asked him to replace the bulb which he did solving the problem. I do not like to threaten anyones livelihood so I contacted Chris directly explaining his error and asking for a refund. He clearly did not want to deal with it and referred me to his manager John O'connor. John was very short in response on 9/17 saying that the tech who diagnosed my vehicle would return on Monday 9/22 at which point he would interview him and get back to me. That Monday came and went. It is now 10/3 and I have heard nothing. In a nutshell; Chris Szewc, a commissioned Earnhardt Honda sales person disguised as a service manager tried unsuccessfully to steal $700 from me. I called him on it and asked for my diagnostic fee back. He brushed me off to his manager John O'connor who swept it under his rug. Beware! These people will take advantage of you if given the chance!
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