I love Uber and cannot imagine going back to cabs! When you order an Uber you can track the driver on your phone so you know when they will arrive. All payments are handled through the app so no need to worry about cash only drivers (is that still a thing? It was last time I took a cab) or an antiquated and temperamental credit card machine. The price is much cheaper as well!
We live about $8 from the city and always take Uber if we will be drinking at all. Sometimes we take Uber if we know parking will be a pain. The drivers are typically very friendly and some even keep water bottles and snacks in their cars that they give away.
We take Uber 2-4 times a week and have only had one bad experience. We rated the driver and put our concerns in the comments and Uber refunded the ride before we had finished dinner at our destination.
I also like that you have to key in the fare increase during surge pricing so you never accidentally get hit with a surprise bill.