I never paid attention to spots on my skin until one started to change and then I got really worried about it. I looked it up online and thought I had a dangerous form of cancer. I was so worried I was going to cancel my business trip to get into the earliest possible appointment. They heard I was going to cancel my business trip and fit me in the same day. I was so impressed. Of course, my spot wasn't anything and was easily removed painlessly in a couple seconds, but it was so nice that they cared.