We went two days after opening, and while you can expect some problems, there were too many to be acceptable. The waiter was severely undertrained. When we asked questions about the menu, he stumbled through explaining anything past what was written on the menu. We asked for a Butterbeer off the menu, and the waiter told us they might not have it. He brought it out, it was a 1/3 full in the glass. He mangled the cork opening the bottle, and got cork in the wine. At least the food came out at a decent pace. The duck gyoza and spinach soup was good. The wagu deckle was requested at medium rare. It came out presented as the strip steak and well done. The chef brought it back out and let us know that it was cooked with a thermometer to a proper temperature of 220... Medium rare steak is 130 at the most. The dim sum pancake was okay. They also delivered plates to the wrong table. Needless to say, not a recommended experience for the $$$$$.