I wish I could give no stars since I didn't actually receive any service, but, unfortunately, that isn't an option.
I made an appointment last Thursday afternoon for 7:30am today (Monday) for an oil change. At that time, there were no other appointments scheduled. I dropped my car off this morning and was told that it would be no problem to have my car finished by 5pm. I was slightly concerned after not getting a phone call all day about my car, but figured that no news was good news. It turns out that the oil actually had not been changed after 8.5 hours. I wasn't even given a call to say that they had unexpectedly gotten busy and couldn't service my car, which would have been annoying, but still understandable.
I'm pretty disappointed that the job wasn't done and the guy at the front wasn't even remotely apologetic about it. If you aren't sure where to take your car for basic maintenance, I'd pass on this place.