I just don't know what to say- except Tony needs a firmer grasp of the American language.
I have no idea why my reservation on the phone just now was so difficult-
Tony over & over again kept saying (for example) "I need a credit card on file to book the reservation", whereas I would ask him if their company already had one "on file" for my fiance, vs. using one to book the reservation. He kept rudely bombarding me w/other info and not active listening showed he just wasn't all together in the head. He even claimed to be the manager- but, he didn't have a firm grip on the language- how could anyone who wasn't paying attention be a manager?!!
My point being is not a firm understanding of their policies.. (we've been going there for years now...) - it's that he needs to develop his people skills- and learn active listening, and to stay w/the flow of conversation instead of parroting policy. He truly wasted both of our times, just from the fact that he wasn't paying attention.
As to the standards of this place- for it's rates- you get what you pay for. They only do the basic for upkeep- and sometimes the non-smoking rooms, people smoke in.
They employees only do the basics when it comes to actually using their computer system- and anything out of the ordinary will be difficult for them. I'm pretty sure, that some of them get a kick out of doing less than appropriate helping.
If someone can turn me on to another hotel/motel near that has the same rates, I'm game...
http://www.avictoryhotels.com/phoenix.htm