We had company over so I ordered a sheet pizza, a large pizza and 50 chicken wings. When I went to pick it up I was told there was a mixup and the wings were ready but the pizzas had just gone into the oven.
Yes there was a mistake but the owner immediately asked me if I wanted anything while I waited, a beer a soda whatever. Then he came over to me and asked how many people were at my house waiting for dinner, I told him 8. He then said he was sending 8 cannolis home with me for free. Every business makes mistakes from time to time but acknowledging the mistake and making it right with your customer is something most places don't do these days.
There's a reason I drive 25 min out of my way for this place. Great food & great customer service!