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| - One of the best ways to see how a business is run is when things go wrong. It's easy to be great when everything is right, but when there's a snag, it's too easy for things to fall apart.
The last visit I made to Gertrude's gave me a great picture of the way the staff makes sure things stay right.
Three of us went in Easter morning for a snack. None of us were hungry enough for a full meal, but wanted something. We each had the fresh lemonade with herbs and berries (I am not generally a fan of lemonade, but this was fantastic), and decided to share the special of hot cross buns with cinnamon butter and the garden frittata.
The room is casual and comfortable, with a fantastic patio. The food was fresh, well prepared and beautifully presented. Our server was attentive and had a great personality. I thought the prices were high for the quantity served, but much like resort dining, you are paying for the location. I wanted to treat the gals to our snack, so I slipped the server my debit card.
All was well until he brought the check. It wasn't the card receipt for me to sign, it was the check. I reminded him about my card, he acknowledged and walked away. A few minutes later, the manager came over. It seems my card was misplaced. She gave me her business card, apologized, comped the bill and was taking down my contact information when the server came back - having found my card.
Naturally, I was relieved. I was also surprised and impressed that they still insisted on not charging us for the meal.
With how promptly and professionally it was handled, and the great customer service that was shown - in addition to the fact I thoroughly enjoyed all I ate and drank while there - I will definitely be back - probably every time I go to the Garden!
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