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| - This review is not in reference to the doctors here. All have been very good and I have received beneficial treatment.
The review is in reference to cancelling a membership. I originally joined the joint at a location in Durham when I had a different job. After moving to the Birkdale location for the past year, I realized I wasn't going nearly frequently enough for the membership. The middle of December, I went to the office and cancelled my membership. The woman at the front desk pulled up my account, gave me a form to fill out, and explained the remainder of the membership (I was to be charged once more because the Joint requires a 30 day cancellation notice. I was already aware of this policy as it was explained upon my initial sign-up). She even told me that if I wasn't going to use the membership, I could purchase a 6 visit pass and they would credit the January fee to the pass, thus removing $59 from the total. I thanked her but told her I wasn't interested and I was not surprised when I saw the final $59 charge to my credit card December 28th. However, yesterday I checked my bank account and saw that I was charged again. I called the office asking about this, and they informed me for the first time that cancellation has to be taken care of with the original office and they had apparently not saved the form I filled out because they had no record of it in their system.
The Southpoint location has been as helpful as they can in order to issue me a refund, but since this Birkdale location did not save or file the cancellation that I submitted in mid-December, they will not refund me. I don't mind that I had to cancel with Southpoint, however I was never told this was the case, nor was I called if/when they realized they were not able to process the cancellation in Birkdale, thus leaving me thinking all had been processed correctly until I saw the charge yesterday.
Again, I have not had any problems with doctors but I would highly advise anyone going here to steer clear of the membership plans since cancellation forms appear to be "lost" and stick with the package deals.
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