I'll start off with my positive experiences and then my negative.
I work downtown, so I often order food (to go) from Rachel's kitchen for lunch. The food here is delicious, I love everything on their menu. You can tell that everything is fresh. A little more pricey than other places, but you definitely pay for the quality of the food and it's worth it. The people that work
here are incredibly nice and polite.
I'm giving two stars because half the time when I order to go, there's something wrong with my order. Either they forget to pack some of the food, or they totally give me a sandwich I didn't order. Sometimes my food is not made the way I wanted it to be made. It's just really annoying because it always happens. Sometimes I don't bother saying anything and sometimes I make them correct the order. Whoever is packing the food to go needs to pay more attention because the number of times all of this has happened to me is ridiculous.