I have had this bank for over 4 years and plan on getting rid of them. Some of the representatives are very unprofessional.
Customer service is slow and I usually have to call twice for one issue. Either somebody didn't follow through with something, gave me wrong information or my phone call drops after waiting on hold.
There is no bank in my town. If I loose my debit card I am screwed.
Their dispute department is a joke. I had a payment made via bill pay and it went to someone else's' account. They still didn't get my money back. I don't have enough hours in the day to fight it.
They just bank on the loyalty to our Vets. This company isn't that great. Go somewhere else and you will also get a better interest rate.