I had my first appointment Friday 9/27/13. I tried navigating the office which started leading me towards 18th Street in Phoenix. When I called the office to confirm they were in Tempe and get the crossroads, the front desk staff were more than understanding. I was seen after a short wait and although they offered my cleaning for the same day, I decided to hold off until another day. The front desk were very accommodating to my appointment needs and got me into a very tight schedule this coming Friday. I am looking forward to my cleaning and any following appointments because the staff was so pleasant. Will write further reviews if necessary, but I don't foresee that happening!