I would give zero stars if that were an option. I have had multiple malfunction with the sliding door device that set the alarm off and police showed up at my house. I received a fine from the city every time ( since u used their services for malfunction)and Vivint won't pay for it.
For the first 6 months they were charging my account( which u r obligated to have automatic payments) more than the contract rate. I have to call their billing department multiple times and every time they said they fixed the problem but I would still be charged more. This occurred for 6 months.
The window brake unit was malfunctioning and while they were over to fix it the police showed up because the tech didn't put the system on test mode. Again I got stuck with another $100 fine from the city that they didn't pay.
I don't turn on the alarm system anymore since something always malfunction and I get charged $100 from the city. I'm paying for something that does not work.
After all this I still have to wait 2 more years for the contract to be done. DO NOT USE THIS COMPANY