Always great service. Their bakery is so surprisingly good not just for a chain but even compared to favorite local bakeries.
I have a perception that 'fast food' places that try to be healthy like Panera have mediocre food but I find that their salads are much more satisfying than a salad I'd pay for at a restaurant. The dressings and non-lettuce ingredients are great.
Panera coffee is also much better than Starbucks, which is very bitter. I go to starbucks when I want a fun coffee drink.
I like how they've added sugar count for all their drinks and ingredients in everything. They're very transparent which is appreciated for nutrition nerds like myself.
I often use the online rapid pick up option from Panera.