(*I've worked on cars and know my way around a shop*)
Dave at B&M tried to gyp me on an alternator and serp belt for a ford 500. I had it towed there knowing the issue. (Not from Pittsburgh, so I used AAA's first recommendation...) They wanted $700 to fix an alternator, and demanded the serp belt get replaced (understandable, as it was worn). I called 3 other garages, and no one quoted over 50% of that price. I had it towed to another garage and fixed for half the price where 2 mechanics APOLOGIZED for B&M trying to upcharge that much. On top of that, B&M charged me $90(!!) for a diagnostics test- the car was dropped off very clearly stating what was wrong and I left a message for the mechanic. Additionally, they claimed to have charged the battery, and tacked that charge on although it had no juice. The secretary out front was just a mean person and wrote "customer found cheaper place" directly next to the $90 invoice as she handed it to me. Overall, an awful experience even when I talked to them as a man with a mechanical background- they tried justifying why $550 in labor was a legitimate cost and how no one in the city could beat that price. AAA dropped the ball here.