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  • First time to PF Chang's, very busy for a week night. We waited about 30 minutes which is totally fine for how busy they were. The waitress was very nice and polite, we ordered our food and someone else brought it out to us... Not to sound picky but I hate brown rice and so did my boyfriend. But they gave us brown rice. We asked for white rice and they said they were out, then said they are making some. So we said we would wait. Like wouldn't they think to just wait the 10 minutes for the rice to bring out everything else?! That makes the most sense to me.. Anyway he walked away and gave us no extra plates to put food on and no silver wear. And our waitress was no where to be found. When she finally came by about 10 minutes later we told her what was going on and she was clueless. Took the brown rice back and came back with the same brown rice, while our food has been sitting on the table for about 15 minutes now all cold along with the brown rice. Also the plates she brought us were filthy! Had brown sticky chunky disgusting left overs on them. At this point like what the hell. They weren't even busy anymore. I almost wanted to leave. She took our plates back to be heated up and we saw white rice coming to other tables so we told her and finally got some with our now warm food. Also we saw many plates being brought back to the kitchen at the tables around us. Kitchen was messing up hard. We got there at about 720pm and left at 9pm... Not that the service was bad, but just clueless and they did not communicate with one another. There was no point in talking to the guy who brought us out food. With the cooks, I don't know what the hell was going on back there. How does an Asian restaurant run out of rice. That's like a bowling rink being out of bowling balls.
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