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  • I contacted Sands Kia about a used car they advertised. I spoke with a salesman and emailed multiple times inquiring about specifics of the car, being assured that they will make sure I'm happy. Now keep in mind this place is way off the beaten path. It's so far out of town the mob would consider it an inconvenient location to hide a body...45 minutes from my hose each way. I made sure they knew that fact. After making the journey I arrive to find them wondering what happened to the car I was interested in. We walked the lot and the car was not present. Later they claimed the car was sold by the Chevy dealership next door 4 hours earlier. Keep in mind my last 2 emails to and from them were within this 4 hour window and there was no mention of the car being sold! This didn't stop them from trying to sell me 5 other vehicles on the lot. I finally told them to stop. I was interested in a specific vehicle, and that was clear from the beginning. After informing them I'm leaving there was no apology for wasting 2 hours plus of my weekend. If they had, this would be water under the bridge. Now this is at best extremely poor customer service given my long journey and at worst it's your classic bait and switch. Regardless, I will NEVER do business with this group, and I would be careful with them. They broke my trust. Buyer beware!
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