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| - I had my triple forward helix pierced by Chris at Tattoo Bill's on 10/25/2016. When I arrived, the piercing artist was outside on the bench in front of the store. He did not acknowledge me. After waiting ten to fifteen minutes he returned to the counter. I asked a few questions and he was short and rude. I had called earlier and been given the price of $60 jewelry included. However when I asked, he said it was $70. I explained that I had called earlier and the guy who answered the phone had told me otherwise. He simply brushed it off as a "miscommunication". I got pierced anyway against my better judgement. The piercing process seemed to take too long and was painful. He could not get the jewelry in correctly and the whole process was sloppy. After leaving, I was concerned with the placement of the piercing as well as the jewelry used. In order to get a second professional opinion, I visited Sadu Body Piercing and Modifications. Cindy, one of the professional piercers expressed concern over the placement of the piercing. She explained that the holes were uneven, and the first hole was prone to rejection due to the piercing being made too shallow, and not pierced correctly through the cartilage. You are able to feel the bar of the jewelry through the outermost part of the ear, unlike the other two piercings. She also explained that the jewelry used is externally threaded and in other words is cheap. She was extremely nice and seemed knowledgable/credible. Her advice was to take the jewelry out in order to avoid problems. I wanted to follow her advice and take out the piercings, allow it to heal, and have it repierced at a different piercing location. I returned to Tattoo Bill's to respectfully voice my dissatisfaction. I spoke with the piercing artist and he immediately became defensive. He agreed that the placement could be better. I asked for a refund of my $70 and he refused while becoming increasingly more irritated, and yelling to his other coworkers sitting nearby that a refund would not be granted. He offered to repierce the piercing, but this did not satisfy me. Why would someone want a poor piercing redone at the same place and risk having to go through the same painful process with a chance of having the same poor results? That does not make sense. The owner was sitting near the front of the shop and could overhear what was going on and realized I was not pleased with the response I had gotten. He asked me what the issue was. I politely explained and was again given the same answer. Meanwhile, the piercer yelled that he, "does not like those dykes at Sadu Body Piercing" and basically that their opinion is not valid. I was given $30 by one of the other guys there who clearly just wanted to resolve the issue, however I am still unsatisfied. I wanted the piercing removed along with the rest of my $40. Their behavior was inappropriate, offensive and they displayed very poor customer service. I have had another bad piercing experiences here when I got my Tragus pierced. They pushed the needle too far and stabbed the inner part of my ear near the conch. I am appalled by their behavior and lack of concern for recurring clients. I will never return to this place and I will make sure that everyone I know is aware of how awful my experiences have been.
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