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  • While my initial review is stated below, I am pleased with the quick response to my review from the owner. The owner has since called an rectified the situation by apologizing for the issues I experienced as well as refunded me for the 1.5 hour time period I had to wait for the movers to arrive. I am pleased with the customer service from the owner even though my initial moving experience was less than enjoyable. My initial review: I have had better experiences before with other moving companies. I chose this company from all the good reviews I read on Yelp. I did not have nearly the same experience as the reviews on this site. The movers were late, incompetent and unprofessional. My move was a simple in town move from a storage facility into a house. Move date 2/18/16 Late- Movers showed up Very late. My scheduled time was 8am-8:30am, they showed up at 9:20am. However, I did receive a phone call saying their truck had overheated and they were running late. Unacceptable, this was an in town move and they couldn't have traveled very far from the office to my pick up location. Either their trucks are unreliable or they simply lied to me. How does a truck overheat traveling approx 10 miles in the morning on the way to its first stop? Incompetent- Movers couldn't figure out a Simple gate code to enter facility. After ten minutes of them unable to enter the gate, I had to get in my car drive out and around to enter code myself to let them in. Then, once inside they couldn't get started because they lost their pen and took another 5 minutes looking for a pen that they never found. I let them borrow My pen so they could get started. Annoying and very inconvenient after waiting for an hour and a half for them to show up. Unprofessional- Although the movers were very nice, one mentioned how he was glad I didn't have a lot of stuff to move because he "really didn't want to work today" Not something you say to a customer. Minor Damage- Scuffed up the wall in a few spots moving my furniture into the house. No Receipt- Paid cash and asked for Receipt. Guy said he was out of extra papers to write me a receipt. He had me take a picture of the paperwork and said he would have one emailed to me. However, I still have yet to receive an emailed receipt. Overall would not recommend them to friends or use them again.
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