When the driver yells at a passenger, eggs him on to FIGHT him, then says on the intercom "Sorry for the delay, I can't drive because I am emotionally distressed!! Some guy tried to beat my ass!!" That's when you know this is not the type of bus you should be on.
Gave this company one more shot, and they lost me as a rider completely. I totally felt unsafe because of this crazy driver and was hoping he wasn't suicidal and wouldn't run us off the road.
NEVER again. Every time I hear people talk about Megabus, I be sure to let them know it isn't all sunshine and rainbows. 2 out of 3 rides I felt unsafe, and felt that this company was NOT reliable.
Those of you who are interested, I have videos.