I have many Kenmore appliances and all have been covered under the Sears protection plan for a few years (two locations: Summerlin, Las Vegas, and Columbia, MD). I have had to use their service (Summerlin, Las Vegas) multiple times and I have had excellent service every time: scheduling has been very easy online and all the technicians have been prompt, knowledgeable, and helpful. I will continue to renew my plans for as long as Sears plans allow me to.