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  • We've had very little issue with their Internet service, but their customer service leaves a lot to be desired. We woke up to a disconnect today, but the rep I spoke to said we had not been disconnected. I rebooted the modem a couple of times to no avail. On the account we kept getting a message that said a service request was pending. All day I asked for answers via chat, phone, social media and email. They would not respond. The rep would only tell me that we had not been disconnected and if I wanted any information about the support ticket I needed to call. The support notice continued to tell me that my service would be restored at 5. At 630 I checked back into my account and the notice had changed to "account temporarily suspended " Wtf!? The payment wasn't due for two more days. What a bunch of assholes. Why couldn't the rep communicate this to me this morning? I would've taken care of it sooner. They need some serious training. I've only called twice and the customer service is pathetic. The first time we were told to wait for a service man and they gave us a time. He never showed so the next day we were told need be at our new house by noon, again, no show. So I called at 2:00 and the csr says "well it's only been 2 hours so really, he's not late". Are you effing kidding me? I then reiterate that the guy is technically a day and a half late and he in turn tries to sell me TV service. Very incompetent staff.
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