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  • Well,,,, when you read reviews about horrible service, but choose to ignore them, giving benefit of the doubt, only to feel like fools for not heeding the warnings, and wasting your entire evening,,,,this is one of those warnings/reviews for that reason. We will get the good over with, quickly, as was our first impression of this joint also over with, quickly.. Our server, Jesse or Jessie, seemed attentive and on top of her game, and the drinks came out in a reputable time, and were great, to boot.... I had the Dark and gloomy, she had the sangria...... Aaaaaaaaaaand that's where the good part ends..... Oh, this is a table of two, before I forget to clarify for those of you who can't figure out that two drinks equals just that.. Normally, when you get your drinks, majority of servers take your food order. Nope, not gonna happen on this trip. She dropped off the drinks then disappeared for 10 minutes. We then watched a table of four and a table of 8 get seated in our section, the table of 8 being our server's, the table of 4 being a different server's. Our server then took the full order of the table of 8, then came by our table to ask if we were ready. We placed our orders, steaks, of course, with the soup option, mushroom garlic soup for both of us, and we also expected that we would get some fresh bread, as was advertised as part of the meals on the menu. At the same time, the table of 4 was having their order taken by their server. The next 45 minutes of our evening became abundantly clear as a complete waste of our energy to walk in the door of this place.. We watched the two other tables receive food, be it their appetizers or soup/salad, or entrees, whatever, but food. They got food,,,,, and service,,,, even from other members of the staff, they got food and service. Even acknowledgement at their tables... We got crickets. Not a single person approached our empty table. Multiple members of the staff were serving drinks and food, left and right, at these two tables, yet we were left hung out to dry. Our server, Jesse, was not a part of the frenzy at the other tables, though, and we wondered if we were ever to see her again. Upon the 45th minute, (or somewhere near it, but after that long, who's counting,,,), here comes Jesse.... And I quote, Jesse-"can I get you another drink?",,,,, in my head thinking--"(really,,,my drink is empty therefore it might occur to you that I could probably use another drink after you've disappeared for 45 minutes, yet you've failed to notice the white elephant on the table that is NO FRIGGING FOOD,,,NOT OUR SOUPS,,,NOT OUR BREAD,,, NOT EVEN OUR STEAKS!!) And my reply actually was "yeah, and our soups!!" At which point startled her brain enough to remember we had actually ordered food and the look on her face was one of "oh,, yeah,,, soups!" She then left, only to return 5 minutes later to inform us that, and I quote, "the reason you haven't gotten your soup is because they are actually out of mushrooms for the mushroom soup, but we do have a chicken tortilla soup." Biting my tongue, (with many a choice word wanting to come out of my mouth on how we've been patiently waiting for our soups, the mushroom soups that apparently don't exist, yet as a server you fail to do your job, which relies heavily on communication, the most basic of task for a worker in the customer service area, you fail to inform us, over the last 45 minutes after placing our order, that you are indeed OUT OF MUSHROOM SOUP, and FAIL TO OFFER US ANOTHER OPTION UNTIL I BRING IT TO YOUR FEABLE MINDED ATTENTION THAT WE DO NOT HAVE OUR FRIGGIN SOUPS, or food in general, on our table,, which is your JOB,,,, FOOD, SERVING FOOD!!!). My GF asks "soooo, when were you going to tell us that you were out of soup?" And at this point, I've had it, and cut them both off and asked to get our check. Jesse leaves, and 2 minutes later, a manager shows up with apologies. I think he said his name was Chuck, but I was too irate to care to even listen, anymore. He did ask us to give the place another chance, totally on him, my GF just expressed how disappointed we both were and that we were unsure that we would ever come back. He offered again to comp us should we choose to come back, not likely on our part, though. There's a reason that particular building keeps failing and business' go through that place like stuff through a goose, and this current operation is well on its way to continue that trend of failed attempts..... We recommend going elsewhere, Echo and Rig, Ranch House, even Timbers will get you fed in a decent amount of time.... What a waste of our evening, complete customer service FAIL!
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