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| - I'm too busy to write reviews, and I especially dread writing negative ones! But, I feel the need to share/warn others about our experiences with Southwest Bimmers. My hubby and I bought a used 2003 330i for our son 1 1/2 year ago. (It started out as a great car, then had an oil leak, then it became a huge headache with problems after problems. We know to avoid BMW dealerships for any service/repairs, so we went on Yelp, entered our location, and Southwest Bimmers caught our eyes with their 5 star excellent rating). Without hesitation or doing further research, we called to make an appointment to bring our car in to have it checked out. We dealt with Devin, the owner, and he seemed really nice and cool and made us feel at ease(we immediately felt that we would be in good hands). We became regular, loyal customers :'( and brought our car there for any/all issues. Usually John "took care" of us. We thought all along, without a doubt, these guys did business with integrity. Boy! We were so foolishly wrong!
I got really annoyed twice:
1.) Uggh! They left the headlights on over night, so when we picked up our car in the morning, we didn't know the headlights had been left on which caused the battery to drain, so when we tried to start the car again later, the car wouldn't start. We had to get our car towed at our expense to Southwest Bimmers, so they can charge the battery :(!! Barely got an apology from John for their mistake and negligence-inconveniencing us was no big deal to them.
2.) Then the following week, the right taillight blew out. We replaced the bulb, but it still wasn't working, so we had John look at it. John said he would have to order the kit ($600-$700+labor) :(. I was shocked and devastated!!! An hour passed, and I got a call from John telling me "good news" he can get the kit for around $380+labor. And it will take a few days to get the kit. It was still very hard for me to swallow, and I still felt very uneasy even though the new price is about half of the original quote :(. I then prayed about it, researched on Yelp and came across a business called BMW Only who also has excellent ratings. I called (and spoke to Victor, the owner)and asked if it was "necessary" to get the kit in order to repair the taillight and asked how much it would cost to get it repaired. Victor broke it down, "Around $75 for the kit, tax, since it's an "easy" fix only $20 for labor so $103 TOTAL." My jaw dropped, and I started feeling sick to my stomach that this whole time we thought we were in good hands, instead, we've been taken advantage of by John and Southwest Bimmers!!!
When I called John, he said he was happy to hear from me and stated, "The kit just got delivered." I then told him off and told him I'm so disgusted and disappointed, and felt so betrayed! I also told him I'm soooo glad and thank God I didn't go through him/them cuz another mechanic place that specializes in BMWs is only charging me $103 TOTAL for parts and labor to fix what he was going to charge me $380+labor for! John was speechless cuz he was put in his place!! Another lesson learned!!! From here, we've been loyal customers of BMW Only since August!
Take your money and business to BMW Only or elsewhere, cuz Southwest Bimmers is a RIP OFF! YOU WILL BE GLAD !
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