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| - This Sprint store is small. Usually when you walk into a Sprint store, an employee will be standing in the front to greet you, ask for your name and what kind of help you need. Then you will see your name appear on the waiting list, which is displayed on one of their flat screens above you. But nope, not at this location. If they are busy, you will be standing around for a while until someone comes around and writes your name on their clipboard. Nonetheless, my husband and I have received pretty good customer service here.
About a week ago, I went in to buy the Samsung Epic because I was unhappy with the Intercept. No other customers were in the store, most likely because it was Labor Day weekend and everyone has better things to do than to buy a cell phone during a holiday, right? Esai (cool name) helped us out, he was friendly and knew what he was doing - set up everything and showed me the basic functions of my new phone! It wasn't one of those "I'm unfamiliar with setting this up so I'm going to need a co-worker's help and it will be a little while" kind of deal.
A month before that, we came here to buy my husband's phone. When we walked in the lady in the front wasn't really doing anything but staring at her computer screen. She totally ignored us, didn't even say hello! A few minutes later, she greeted and helped another couple the minute they set foot in the store. Rude!! I guess she doesn't like us Asians? Just saying. Anyway, we FINALLY got help after waiting around for 30 minutes. I think his name was Tori, it said "floor manager" on his name tag. He was nice as well and set up the phone without any problems.
There are many "authorized retailers" out there, which I don't really trust, so this is our nearest official Sprint store. Plus, they are located near my favorite Smashburger location, awesome!!
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